Yoga Terms and Conditions

Code of Conduct

At Soul Fire Studios, we truly love the community we share.  This is a place where people feel welcomed, understood, and respected for who they are; where we can grow together to become the highest expression of ourselves.  We also like to create a peaceful environment where we can hold a respectful and silent atmosphere within the studio.

In order to foster this vision, each of us agrees to follow this Code of Conduct.

I Agree At All Times to:

  • Be Compassionate to Myself and Others

  • To Speak Only with Kindness and Honesty

  • Respect Other People’s Property, Personal Space and need for Silence

  • Be Mindful of my Thoughts, Words, and Actions and their Impact on Others

  • To Forgive and Seek Harmony 

  • Maintain the Cleanliness of Shared Space

  • Seek Contentment with the Present Moment

  • Move Towards Self- Knowledge and Inner Peace

  • Celebrate Unity and Truth


Abuse and harassment of any kind will not be tolerated.

If this Code of Conduct is seen to be violated by any studio member or staff, the incident should be reported to management within 24 hours. Incident reports can only be filed by those who have direct experience with a violation.

The report will be submitted to the Studio Managers who will review the information and contact the parties involved to assess the situation.

It follows that if the situation cannot be mediated or resolved by management, all parties involved may be suspended from Soul Fire Studios premises until the matter is resolved.

Anyone found to be violating this Code of Conduct may have their membership agreement or class pass terminated without a refund.

If you have any concerns or have anything you’d like to discuss, please arrange a meeting with a member of the SFS management team outside of class hours by sending an email to: info@soulfirestudios.co.uk.

We thank everyone who attends classes and works here at Soul Fire Studios and hope that our efforts together will continue to make this a great, safe place to practise Yoga.

Membership Terms & Conditions

Commitment
Initial commitment of 1 month that continues on a month-to-month basis. Termination of the contract requires a minimum of 7 days notice and will be scheduled at the end of the current payment period.

Suspensions
You can suspend your membership for up to 3 months at a time (minimum hold of 7 days). If you need longer than this, please get in touch to discuss your options. Suspensions will be applied with an end date, and the suspension will lift automatically on the mutually agreed date.

Notification
All membership communications MUST be made via email (info@soulfirestudios.co.uk). In order to make sure we can get everything sorted in time, please allow at least 7 days notice to amend, suspend or cancel your membership.

Class Schedule
The weekly class schedule is subject to seasonal change. We make minor style and time changes in order to improve the service offerings, and may cancel a class if there are fewer than 3 bookings. While we are open to member requests (via email), we cannot guarantee ‘the best schedule’ for everyone; therefore, these terms and conditions still apply.

Cancellation Policy

Reservations cancelled 3 hours or more before class time are not charged. We request that you give us as much notice as possible so that we can fill the space.

Continuous no-shows may be charged at £5 per class missed.

Please cancel your booking on the WellnessLiving Achieve app, on our website, or through your booking confirmation email. If this is not possible, please call the studio 45 - 15 mins before the class start time to speak to the teacher so they can cancel it for you (0114 221 6551)

Emails are not an acceptable way to cancel your class booking as they may not be seen in time.

Emails
By taking up a membership you will automatically be added to our mailing list. This will allow you to receive receipts, get updates about the class schedule and what’s going on at the studio. You’re welcome to unsubscribe at any time by clicking ‘unsubscribe’ from the bottom of the email.

Payment
Payments are made through a monthly card autopay. Your card details are stored securely on your account. By signing this you authorise us to charge your card monthly. You may be asked to update your card details periodically.

Refund Policy

All purchases made are considered final at the time of sale.

Within reason, if an event purchase, or time sensitive pass needs a refund or extension, we will do our best to consider your circumstances.

Where a refund is issued…

  • For a membership - a maximum of one month refund will be available dependent on circumstances.

  • For a class pass - only unused sessions may be refunded.

  • For time length passes - a refund will be made after the charge of sessions attended is paid for at FULL PRICE.

  • We reserve the right to charge a 10% administrative fee of the product cost for the processing of refunds.